Booking Terms & Conditions...
Welcome - Thank you for choosing to book with Ullswater House, we look forward to welcoming you. When you make a booking you are entering an agreement with us. Please read our terms and conditions of booking below.
Arrival - Your accommodation is available to you from 14.00 on the day of arrival, If you would like to arrive earlier please let us know and we will attempt to have your room ready, if this is not possible you are more than welcome to park your car or leave your bags.
During Your Stay - Once you have registered you will be given a Main Door Key and Bedroom Key to come and go as you wish.
Room Servicing - We will service your room each day, however we will NOT move any personal possessions for example if you leave things on your bed it will not be made. As a minimum we will change your towels every third day and you bedding every fourth day.
Departure - Please be ready to leave your accommodation by 10.00 on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.
Prices - The price includes Accommodation and Breakfast. We offer a number of additional services such as Packed Lunches, Laundry etc. The cost of these will be added to your bill as appropriate. We accept payment by Cash, Cheque, Debit Card or Credit Card.
Parking - We have our own private parking areas in the grounds of the house. There is usually enough space for all however this cannot be guaranteed.
Pets - We do not accept pets of any kind. Guests found with pets will be asked to leave and charged for the full duration of the booking stay. An additional charge of £100 will also be levied to cover deep cleaning of the room.
Smoking - Smoking will not be tolerated in the house under any circumstances. Guests will be asked to leave and charged for the full duration of the booking. An additional charge of £100 will also be levied to cover deep cleaning of the room.
Damages and Breakages and Behaviour - All that we ask is that you respect Ullswater House, its contents and the presence of the other guests. If we feel that this respect is not forthcoming then. We reserve the right to terminate your stay with all balances payable immediately for any behaviour that may cause damage to the property or its contents, or disruption to other guests. You will be held responsible and liable for any damage or breakages which you cause to the accommodation or its contents whether accidental or otherwise. Please report damage as soon as it occurs. We do not normally charge for minor breakages etc., but will charge for repair or making good if the damage or breakage is significant. We will make an additional charge of £100 if you did not report the damage and £85 for each night that we are unable to use the room as a consequence of your visit. If no one accepts responsibility then the above charges will be applied to the person who made the booking.
Non-availability - We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Liability - We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Cancellation and Insurance - Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately. For cancellations made up to 7 days before your booking you will not be liable for the balance but will lose your deposit. For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the full outstanding balance if the room cannot be re-let. If your any reason during your stay and your holiday is curtailed, payment in full will also be required unless the room can be re-let. For this reason you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.
Data - Any data gathered during the course of this booking may be held on computer. The data will be held securely and within the guidelines set by the data protection act.
David & Angela look forward to welcoming you to Ullswater House and hope you enjoy your stay.
Ullswater House Guest House, Pooley Bridge, Penrith, Cumbria, CA10 2NN
Tel: 017684 86292, E-Mail: firstname.lastname@example.org
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